Terms and Conditions

1. Introduction to terms and conditions

'We' refers to Charlene Eagleson trading as Wild Mountain Thyme - Scottish Stationer, Ashbank, 63 North Deeside Road, Bieldside, Aberdeen, AB15 9DS.

and

'You' refers to the 'client' who is purchasing goods from Wild Mountain Thyme - Scottish Stationer.

When placing an order with Wild Mountain Thyme - Scottish Stationer you are agreeing to these terms and conditions.

Clients are instructed to thoroughly read the terms and conditions. This document typically outlines the rules, responsibilities, and liabilities for using the service. After reading, clients must click to confirm that they have read and agree to the terms. This action serves as a digital signature, indicating their consent and understanding. It's beneficial for clients to review any specific sections they may have questions about and seek clarification if needed.

Wild Mountain Thyme - Scottish Stationer reserves the right to change these terms and conditions at any time.

2. Communication

We can be contacted directly at hello@wmtscottishstationer.com

We will contact you via the contact details you provide when engaging with us.

All instructions must be provided in writing, either via the forms on our website or by email. We take no responsibility for any delays resulting from verbal instructions or failure to provide written information through these channels.

3. Booking & Deposits

You can place your order via our website at www.wmtscottishstationer.com by completing our booking form, or upon acceptance of a personalised quote. Please note that all quotes are valid for 30 calendar days (including weekends and bank holidays).

Your order will be formally accepted once we issue a deposit invoice and provide a timeline in our production schedule. We will hold your production date for 5 calendar days (including weekends and bank holidays) from the date the deposit invoice is issued. If the deposit is not received within this timeframe, your production date is no longer guaranteed.

Payment is accepted via BACS transfer only. Bank details will be provided on your invoice.

Your booking is considered confirmed only once the deposit has been received. Upon receipt, you will receive a confirmation email with your secured production date and next-step instructions.

The standard deposit is 50% of your total order value at the time of acceptance. We reserve the right to adjust the deposit amount if the scope of your order changes after initial agreement. This deposit is non-refundable, as it secures a guaranteed slot in our production schedule. The only exception for a deposit refund is in the unlikely event that we are unable to fulfil your order.

Please note that once your booking is confirmed, any reductions to your order may only decrease by a maximum of 10% of the original order value. This is due to time, materials, and production planning allocated to your booking. Any additional items or increases in quantity will be subject to availability and may affect your production timeline and final balance.

For advance bookings, where you would like to secure a place in our schedule before finalising your stationery details, a non-refundable deposit of £150 is required. Once received, your production date will be confirmed and secured in our diary. Please note that advance bookings may be subject to price adjustments at the time your order is finalised. Should any changes to pricing occur, we will notify you immediately and provide an updated quote before proceeding.

The remaining balance is due in full upon approval of your final drafts and prior to printing. Failure to make payment by the date stated on your invoice may result in delays to your order. We reserve the right to cancel orders where late payments affect the scheduling or fulfilment of other client orders.

If we are unable to accept your order, it may be due to the item being out of stock or the requested production slot no longer being available. In such cases, we will contact you with an update on current availability or offer an alternative production slot.

4. Design process

For our semi-bespoke collections, once your final drafts have been approved, the turnaround time is typically up to 4 weeks for your order to be completed and ready for dispatch.

For our bespoke collection, the estimated turnaround time is up to 8 weeks. However, this may vary depending on the size of the order and the complexity of the finishing touches chosen.

A personalised timeline will be provided at the point of booking, and we will keep you updated throughout the process.

If you require your stationery to be completed and dispatched within 2 weeks of approving your final drafts, please inform us at the time of enquiry. Rush orders are subject to our availability and are accepted at our discretion. If we are able to accommodate your request, a non-refundable rush fee of £150 will be added to your invoice.

Once your booking is confirmed in our diary, we will request your personalisation details, including all wording for your stationery. If this information is not available at the time of booking, you may email it to us later, provided it is submitted within the specified timeframes outlined in your confirmation email.

If you do not provide the necessary information when required, or if you give us incomplete or incorrect information, we may need to extend the stated processing times. We will not be responsible for delays or the non-supply of any part of your order caused by missing or incorrect information from you.

A digital proof will be provided via email before printing, and up to three rounds of changes are included in your order. Any additional rounds will incur a fee of £25 per round of changes and this will be added to your final balance.

We anticipate that the full proofing process — from issuing your initial drafts to receiving your final approval — will take approximately two calendar weeks. All wording and details included in the design will be based on the information you provide.

You are fully responsible for proofreading all content, including spelling, grammar, punctuation, names, and dates. We do not accept responsibility for any errors that are approved and subsequently printed. We will not be liable for any costs resulting from such errors.

Please ensure that all amendments are provided within a reasonable timeframe. Delays in communication during the proofing process may impact production and delivery timelines. We cannot be held responsible for any such delays.

5. Our products - Handmade and Natural Materials Disclaimer

We use products made from natural materials and items that require hand-finishing. As such, slight variations in the finish of each piece are to be expected. This includes, for example, the texture and edges of handmade deckled paper or the appearance of wax seals. These subtle differences are a natural part of the handmade process and are not considered faults.

This also applies to coloured items, such as envelopes and wax seals. While we make every effort to provide accurate descriptions and photographs on our website, colours may appear differently in person due to screen variations, lighting, and printing processes.

If a particular colour shown on the website becomes unavailable or is out of stock, we will make every effort to find a suitable alternative and will consult with you before proceeding.

6. Assembly

We offer a complimentary assembly service with all of our orders.

For before-the-day stationery, including save the dates and wedding invitation suites, we will assemble all finishing touches such as vellum wraps, bellybands, ribbons, etc., directly onto the save the date card or wedding invitation. Envelope liners will be fully applied and sealed inside each envelope. Any wax seals intended for the outer envelopes will be created separately, with double-sided adhesive backs attached. These will be packed in a separate bag, ready for you to peel and stick before sending your stationery to guests.

For on-the-day stationery, such as menus, place cards, or order of service booklets, we will apply finishing touches like ribbons or wax seals unless we believe doing so may result in damage during transit.

We reserve the right to adjust the assembly process where necessary. Should changes be required, we will inform you in advance. Adjustments may be made to ensure your products are safely packed for delivery or to allow items to fit within standard packaging sizes for safe and secure shipping.

7. Delivery

All UK orders are delivered free of charge, complimentary of your booking.

All local orders within the Aberdeen / Aberdeenshire area will be delivered by hand following mutual agreement on a delivery date, time and address.

For those outside the local area but still within the UK, orders will be sent via Royal Mail Tracked and Signed 48 hours (or similar courier).

For International orders, shipping fees and arrangements will be discussed and agreed upon at the time of booking. Please note: clients are responsible for any customs or duties that may apply.

Clients will be notified via email of the tracking number at the time of posting and will be required to sign for delivery. We take great care in preparing our goods for delivery but we are not responsible for any delays, damages or loss of the parcel or contents once it is handed over to the shipping provider. In this event, we ask the client to contact us immediately with proof so that we can help support raising the issue with the courier.

8. Cancellation & Refunds

In the event that you wish to cancel prior to going to going to print, you must notify us immediately. The deposit is non refundable. If you wish to cancel after going to print, you are still liable for the total cost and no refund can be given.

In the event there is an issue with the quality or quantity of the wedding stationery, we ask you to contact us immediately and within 14 calendar days to allow us to resolve the issue. As our stationery is handmade, it is natural for there to be slight variations and these will not be considered as a defect.

9. Copyright and usage

All stationery designs, content, and photographs remain the property of Wild Mountain Thyme - Scottish Stationer and may not be copied, reproduced, or resold without our prior written permission.

It is the client’s responsibility to obtain the appropriate permissions or licences for any third-party content included in their stationery, such as poems, hymns, readings, song lyrics, or other copyrighted materials. We accept no liability in the event a third party makes a claim regarding the use of such content within your order.

We reserve the right to photograph and share images of your order for promotional use across our website, social media platforms, and at wedding fairs, or similar events. This may include “behind-the-scenes” content captured during the production process, where parts or the entirety of your order may be visible. Please note that while elements such as your name, wedding date, venue, or ceremony time may appear in these images, we will never display any personal contact information such as your address, email, or phone number.

10. Other

Our wedding invitation sample boxes are designed to give you an overview of our style and quality. They are not customisable or personalised, and contents may vary depending on stock availability.

While we cannot guarantee specific combinations, we will do our best to accommodate collection or envelope colour requests where stock allows. Please include any such requests in the notes section at checkout.

Sample box orders will be dispatched within 5 calendar days, unless otherwise stated.

UK shipping is free of charge and sent via Royal Mail Second Class or a comparable service.
International shipping is subject to a delivery fee, and clients are responsible for any customs duties or import taxes that may apply.

Please note that sample boxes are non-refundable.

For couples who place a full wedding stationery order, the cost of one sample box will be deducted from the final balance. This deduction applies once per couple, regardless of the number of sample boxes purchased.