1. Introduction

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'We' refers to Charlene Eagleson trading as Wild Mountain Thyme - Scottish Stationer, Ashbank, 63 North Deeside Road, Bieldside, Aberdeen, AB15 9DS.

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'You' refers to the 'client' who is purchasing goods from Wild Mountain Thyme - Scottish Stationer. 

When placing an order with Wild Mountain Thyme - Scottish Stationer you are agreeing to these terms and conditions.

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Clients are instructed to thoroughly read the terms and conditions. This document typically outlines the rules, responsibilities, and liabilities for using the service. After reading, clients must click to confirm that they have read and agree to the terms. This action serves as a digital signature, indicating their consent and understanding. It's beneficial for clients to review any specific sections they may have questions about and seek clarification if needed.

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Wild Mountain Thyme - Scottish Stationer reserves the right to change these terms and conditions at any time.

 

2. Communication

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Communication between the client and us will primarily be between email. We can only take instruction via email and where consent is required this will be obtained via a written email. A delay in responding to communication may result in a delay to your order so we ask that you maintain in communication throughout the process to ensure the best service. 

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3. Deposit

 

To secure your booking with us, a deposit is required. Upon receiving a personalised quote, which is valid for 30 days, a non-refundable 50% deposit is necessary to confirm your production date. This deposit is essential to ensure your order is prioritised and scheduled accordingly

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You are welcome to make changes to your order until we are ready to proceed to print. These changes can include additional stationery, but the order cannot be reduced below the original quantity. A revised quotation will be provided to reflect any changes made to your order.

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For clients who wish to plan ahead and book a space in our diary without having all the wedding details finalised, a small non-refundable deposit of £150 is required. This deposit secures your booking and guarantees a production date. The remaining balance will be invoiced once you approve the final drafts.

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Please note, we cannot begin work on your stationery or hold your production dates until we have received your deposit. An invoice will be sent to your email with the deposit amount due and the necessary bank details to make a BACS payment. Delays in making this payment could result in delays in processing your order and might affect the agreed timeline for receiving your stationery.

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4. Express Service

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For clients who require a quick turn around, we may be able to offer an express service. We consider express service to be stationery required sooner than our standard 8-10 week lead time (from quote request to ready to post). The cost of our express service is £150 and this will be added to the final order cost. This will show on the invoice as 'Express Service.'

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5. Drafts

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We will start working on your stationery 8-10 weeks prior to your production completion date (goods are ready to post). We can only work on your order if we have received your deposit. Our drafts contain only wording, as finishing touches such as the embossment design or wax seal will be added once we have received your stationery back from print. All drafts will be sent to you via email and will be in PDF format. We ask our clients to come back to us within 3 working days to prevent any delays with creating your stationery. Written approval via email is required to proceed.

 

We include up to 3 rounds of changes before going to print. Should further changes be required, they will be charged at a rate of £25 per change. Whilst we apply great attention to detail on each piece of stationery, we do not take any responsibility for the wording. It is the sole responsibility of the client to ensure all details including but not limited to: formatting, spelling, grammar and timings are correct before approving the draft. If a change is required after we have gone to print then an additional payment will be required for us to be able to reprint.

 

6. Payment

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An invoice with the total remaining balance due will be sent to you after you have approved your final drafts. We cannot send your stationery to print until we have received your final payment. We ask our clients to ensure payment of their remaining balance is paid within 3 working dates of receipt to prevent any delays. We take no responsibility for the delay of stationery as a result of the client failing to pay within the requested timeframe. We reserve the right to cancel your order where payment is not received within 14 days of receiving a final reminder. 

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7. Cancellation and refund

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In the event that the client wishes to cancel prior to going to going to print, the client must notify us immediately. The deposit is non refundable. If a client wishes to cancel after going to print, they are still liable for the total cost and no refund can be given.

 

In the event there is an issue with the quality or quantity of the wedding stationery, we ask our clients to contact us within 14 days to allow us to resolve the issue. As our stationery is handmade, it is natural for there to be slight variations and these will not be considered as a defect.

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8. Delivery of goods

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All local orders within the Aberdeen / Aberdeenshire area will be delivered by hand following mutual agreement on a delivery date, time and address.

 

For those outside the local area but still within the UK, orders will be sent via Royal Mail Tracked and Signed 48 hours (or similar courier).

 

For International orders, shipping fees and arrangements will be discussed and agreed upon at the time of booking. Please note: clients are responsible for any customs or duties that may apply.

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Clients will be notified via email of the tracking number at the time of posting and will be required to sign for delivery. We take great care in preparing our goods for delivery but Wild Mountain Thyme - Scottish Stationer are not responsible for any delays, damages or loss of the parcel or contents once it is handed over to the shipping provider. In this event, we ask the client to contact us immediately with proof so that we can help support raising the issue with the courier.

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9. Sample boxes

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Our wedding invitation sample boxes have been created to give you a feel for our style. They cannot be personalised or customised. The contents are subject to stock availability. We do however try our best to accommodate any embossment collection and envelope colour requests where we have stock available. Requests should be added to the notes section at checkout.

 

Orders placed will be shipped within 5 working days unless otherwise stated. UK shipping is free of charge and sent by Royal Mail Second Class (or similar). International standard shipping is subject to a fee. The client is responsible for any customs or duties that may apply. Our sample boxes are non-refundable.

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10. Copyright

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All stationery and photographs belong to us and cannot be used to copy or for resale without obtaining written permission. It is the responsibility of the client to obtain permission, where required, for the use of materials within their stationery for poems, hymns etc. We will take no responsibility where a third party submits a claim in respect to any items contained within the stationery. 

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Terms and Conditions  1.2 (December 2024)

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