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• Frequently asked questions •

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Now that you've explored our house collections, you've probably got some questions. We hope that you'll find most of the answers to your questions here. If there is something we haven't covered then, please don't hesitate to get in contact with us. We will be happy to answer any of your questions.
 

How much will my stationery cost?

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The cost of your stationery will depend on the number of guests you have and the finishing touches that you chose. We're always happy to provide an estimate quotation. If you're working to a budget, please add this in the more information box in the Quotation Request Form.

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How long will it take to make my stationery?

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Each order is unique and it depends on the design and quantity. That's why we recommend booking into our production diary as early as possible. Once you've paid a deposit, your production date is secured. We will generally start working on your order 8 weeks prior to our agreed completion date.

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Can I order a sample?

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Yes of course! Our invitation sample boxes are standard and unfortunately aren't able to be personalised. We have a limited number of samples available to purchase. A sample can be purchased here.

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How do I book?

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If you're happy with your quotation and want to book in with us, please send us an email and we will get you booked in! We will require a 50% non-refundable deposit (based on your quotation) to secure your production date. A final balance invoice will be sent to you before we go to print. Please note we can't go to print until you have settled your final invoice.

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How many save the dates / wedding invitations should I order?

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It's important to order per couple / household rather than the total number of people you have invited. As an example, for a wedding of 60 guests, we would recommend ordering between 40-50 pieces.

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It's important to factor in a few spares in case you want to invite more people when you've had a few guests drop out. Your photographer will also most likely ask for some spares to photograph on the day and of course you might one to keep one as a keepsake.

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What finishing touches can we chose?

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As part of our semi-bespoke service you can decide on the following; colour of embossed design, colour of luxury matte envelopes, typeface, wax seal design and colour, as well as, the total finish. You can chose to have a fine vellum, ribbon or belly band to hold your wedding invitations together.

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Will you assemble my stationery prior to sending?

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Yes, of course! We offer a free assemble service. If you would like to assemble your own stationery, please remember to let us know.

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When will I receive my stationery?

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At the time of booking, we will agree a date for you to receive your stationery. Your production slots will be booked based on this date.

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How will I receive my stationery?

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All our orders include free postage. Your order is precious to us and therefore we send all orders via Royal Mail Signed and Tracked 48 hours. We will send you an email to confirm we have posted your stationery and include a tracking number for you to use.

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When should I order my stationery?

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We have a production diary and offer production slots based on when you require your stationery. We would advise you contact us as early as possible so that you don't miss out on a production slot.

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Don't worry if it's early days and you haven't secured your wedding date - we can work on the details closer to the time. See our order process here for guidance.

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Do you offer an express service?

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Due to the intricate nature of hand embossing and our desire to ensure your stationery is perfect, we usually require a minimum of 8 weeks to create your stationery. However, depending on your requirements and diary availability we may be able to create your stationery in a short timeframe. An express service fee of £100 will be chargeable. 

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How do I pay?

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We will send you an invoice which will include our bank details in order for you to make a BACS payment.

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Is there a minimum order?

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Yes, the minimum order that we can accept is 30.

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I'm not sure how to word my stationery, can you help me?

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Yes, of course! Should you need some help, we can definitely guide you through this. Just let us know which tone you're looking to set - relaxed or formal?

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What does semi-bespoke mean?

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It means once you have selected your favourite house collection, you have the opportunity to decide on the finishing touches of your wedding stationery.

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Can I change my order?

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You can make changes before we go to print. It's important to remember that making changes to your order can create a delay in you receiving your stationery.

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Can I cancel my order?

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If you cancel prior to us going to print then you will lose your non-refundable deposit. This is because I may have refused work on the basis of you being booked in and will have lost business.

 

If you cancel after we have gone to print, you will not be entitled to a refund as we will have carried out the work.

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Do you deliver to outside of the UK?

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Unfortunately we only deliver to the UK but this may change in the future.

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Will my stationery be featured on your website and social media pages?

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We respect our clients privacy therefore, we will email you to ask for your consent before we publish your stationery on our website and social media pages. 

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For any other questions, please contact us

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Charlene x

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